Ultimate Cache Removal – Important Platform Update

We have permanently removed the Ultimate Cache plugin from all sites on our platform due to ongoing, platform-wide stability issues. This decision was made to protect site reliability, performance consistency, and customer experience.

Over the past several weeks, our team identified widespread and recurring issues directly linked to Ultimate Cache, including:

• Inconsistent page caching behavior

• Pages loading outdated or partial content

• Random white screens (WSOD)

• Cache conflicts after updates or deployments

• Increased support incidents and client-facing disruptions

Despite extensive troubleshooting and repeated attempts to stabilize these issues, the plugin continued to cause unpredictable behavior across multiple sites, making it unsuitable for production use at scale.

While Ultimate Cache could sometimes deliver strong performance scores, it did so at the cost of reliability. In a managed hosting environment, consistency and uptime are non-negotiable.

Continuing to support a plugin that introduces instability would mean:

• More downtime

• More broken pages

• More frustration for site owners and visitors

That’s not acceptable for us or our customers.

All affected sites are being transitioned to a more stable and widely trusted caching solution that:

• Has predictable behavior across environments

• Plays well with updates, deployments, and dynamic content

• Reduces the risk of white screens and cache corruption

• Requires significantly less manual intervention

In most cases:

• No negative impact on real-world load times

• Improved consistency across pages

• Fewer cache-related issues after updates

If any site requires fine-tuning after the change, our team is actively monitoring and will handle adjustments proactively.

No action is required from your side.

The change has been handled platform-wide to ensure:

• Minimal disruption

• No loss of content

• No configuration burden on customers

If you notice anything unusual after the transition, simply reach out to support and we’ll take care of it.

This decision was not made lightly. Removing a caching plugin across all sites is a significant move, but one we believe is necessary to maintain the level of reliability and trust our customers expect.

Thank you for your understanding as we continue to prioritize stability, security, and long-term performance.