Cause: SSL Connect Error

An “SSL connect error” typically occurs when a domain is not pointing to the correct server IP where the SSL certificate is installed. This usually happens when DNS A-records do not match the IP address of our servers.

Note: This is not a BionicWP hosting issue.

• Domain A-record points to a different IP than our servers.

• Site is still resolving to a previous hosting provider

• Multiple A-records causing conflicts

• DNS changes made but not fully propagated

• Incorrect DNS configuration for the domain or subdomain

• Check the domain’s A-record and confirm it matches the server IP shown in the platform

• Remove any A-records pointing to old or incorrect IP addresses

• Keep only the A-record(s) that resolve to the correct server

• Ensure the domain resolves to the correct IP from multiple locations

• Verify both www and non-www versions point to the same destination

• DNS updates may take 15 minutes to several hours, depending on TTL

• SSL will not connect successfully until DNS propagation completes

Contact support if:

• DNS records match the platform IP but the SSL error persists

• You need help verifying which IP the domain should point to

• The site remains inaccessible after DNS corrections

Provide the domain name so the team can confirm DNS resolution and SSL status.