Cause: Timeout (no headers received)

A “Timeout (no headers received)” message typically means the monitoring system was unable to receive a response from the site within the expected time window. In most cases, this is a false alarm and does not indicate an actual outage.

• Temporary network latency

• Monitoring system timing out before the site responds

• Brief delay while the site is processing a request

• Monitoring alert showing “Timeout (no headers received)”

• Site appears down in monitoring but loads normally in a browser

• No related errors in site or server logs

• Open the site in a browser and confirm it loads normally

• Try loading the site from an incognito window or another network

• Confirm the site is running and responsive

• Verify no updates or maintenance tasks are actively running

• If the site is loading normally, no action is required

• Monitoring should auto-resolve once the next check succeeds

Reach out to support if:

• The site does not load in a browser

• You notice performance issues or repeated alerts

Provide the site URL and the time of the alert so the team can investigate further.