Responding to Client Emails Through the WL Inbox

Once your white label inbox is active, client conversations are managed entirely by the BionicWP support team — under your agency’s brand. This allows you to deliver a seamless experience without managing every ticket yourself.

When a client replies to a support message or asks a follow-up question, our agents receive and respond to it directly through your branded inbox. Every message is handled as if it’s coming from your team, and responses follow your signature and brand tone.

All communication is logged, tracked, and monitored for quality assurance.

1. Ensure your white label inbox has been set up and credentials shared.

2. BionicWP begins monitoring incoming emails on your support@youragency.com inbox.

3. Clients send support requests or reply to past emails.

4. Our team triages, replies, and resolves issues — all under your brand.

5. You’ll be notified of escalations or issues requiring approval.

Pro Tip: If you’d like insight into how responses are handled, request a monthly ticket log or have a team member CC’d on replies.