How to Set Up Your White Label Platform

BionicWP's White Label (WL) platform empowers you to offer a fully branded hosting and support experience to your clients. With this feature, you can customize your platform's domain, set your own pricing, and, if desired, have BionicWP handle client support under your brand.​

The White Label platform consists of two main components:​

• White Label Platform: A customizable hosting dashboard under your domain where you can manage client sites and set your own pricing.

• White Label Support: An optional add-on where BionicWP's team handles client support requests using your branded email address.​

By activating the White Label feature, you can provide a seamless and professional experience to your clients, enhancing your brand's credibility and trust.​

1. Activate the White Label Feature

1. Log in to your BionicWP account at my.bionicwp.com.

2. Navigate to the Whitelabel section in the left-hand menu.

3. Click on Activate to enable the White Label feature.

4. Fill out the activation form with the following details:

   • Agency Name: This name will appear throughout your platform, providing a personalized experience.

   • Portal Domain: The domain where your clients will access the platform (e.g., hosting.youragency.com).

   • Parent Domain: The main domain used for sending emails (e.g., youragency.com).​

Note: To ensure your portal domain works correctly, you'll need to add a CNAME record to your domain's DNS settings as instructed in the activation form.​

2. Customize Your Platform

• Colors and Logos:

  1. In the Whitelabel section, click on Colors & Logo.

  2. Click Edit to customize your platform's appearance:

     • Primary Color: Sets the color for primary buttons and text.

     • On Primary Color: Defines the text color displayed on primary-colored backgrounds.

     • Secondary Color: Applies to highlights and shaded sections, such as dashboard cards.

     • On Secondary Color: Determines the text color on secondary-colored backgrounds.

  3. Upload your branding elements:

     • Login Screen Logo: Displayed on the platform's login page.

     • Sidebar Logo: Appears at the top of the sidebar within the platform.

     • Favicon: The icon shown in browser tabs.

  4. Click Confirm to apply your changes.​

• Support Email:

  1. In the Whitelabel section, click on Support Form.

  2. Click Edit to modify the support email settings.

  3. Enter the desired support email address that you want to use for client communications.

  4. Click Confirm to save your changes.​

• Chat Widget:

  1. In the Whitelabel section, click on Configure Chat Widget.

  2. Click Edit to modify the chat widget settings.

  3. Paste your chat provider's HTML script into the designated field.

  4. Click Confirm to save your changes.​

3. Create and Manage Plans

1. In the Whitelabel section, click on Plans.

2. To create a new plan:

   • Click Create Plan.

   • Select a BionicWP base plan to map to.

   • Enter your custom plan name and pricing.

   • Click Submit.

3. To create an add-on:

   • Click Create Add-on.

   • Select the add-on to map.

   • Enter your custom add-on name and pricing.

   • Click Submit.

4. To edit an existing plan:

   • Click the pencil icon next to the plan you wish to edit.

   • Make the necessary changes and click Submit.

5. To archive a plan:

   • Click the archive icon next to the plan you wish to hide.

   • Archived plans will no longer be visible to customers but can be reactivated later if needed.​

Note: If a customer is currently using a plan that you edit or archive, their existing plan and pricing will remain unchanged. To update them to a new plan:​

• Navigate to their site's details page.

• Go to the Miscellaneous section.

• Update their plan to the desired new plan.​

Pro Tip: Combining the White Label Platform with White Label Support allows you to offer a seamless, branded experience to your clients, enhancing trust and satisfaction while streamlining your operations.​