How to Set Up Your White Label Platform

BionicWP's White Label (WL) platform empowers you to offer a fully branded hosting and support experience to your clients. With this feature, you can customize your platform's domain, set your own pricing, and, if desired, have BionicWP handle client support under your brand.​

The White Label platform consists of two main components:​

• White Label Platform: A customizable hosting dashboard under your domain where you can manage client sites and set your own pricing.

• White Label Support: An optional add-on where BionicWP's team handles client support requests using your branded email address.​

By activating the White Label feature, you can provide a seamless and professional experience to your clients, enhancing your brand's credibility and trust.​

Here's a quick video on the whole setup process:

1. Activate the White Label Feature

1. Log in to your BionicWP account at app.bionicwp.com.

2. Navigate to the Whitelabel section in the left-hand menu.

3. Click on Activate to enable the White Label feature.

4. Fill out the activation form with the following details:

   • Agency Name: This name will appear throughout your platform, providing a personalized experience.

   • Portal Domain: The domain where your clients will access the platform (e.g., hosting.youragency.com).

   • Parent Domain: The main domain used for sending emails (e.g., youragency.com).​

Note: To ensure your portal domain works correctly, you'll need to add a CNAME record to your domain's DNS settings as instructed in the activation form.​

If your Portal domain is hosting.youragency.com the record would be:

Name: Hosting
Type: CNAME
Value: app.bionicwp.com

2. Customize Your Platform

• Branding/Logo:

  1. In the Whitelabel section, click on Logo.

     1. Upload your Logo (PNG, JPG, or JPEG, max 8 MB).

     2. Upload your Favicon in ICO format (max 1 MB).

     3. Click Next to continue.

  2. Plan Configuration:

     1. Select a Base Plan from the dropdown.

     2. Enter your Plan Name.

     3. Enter your Plan Price.

     4. Click Next to continue.

  3. Click Confirm to apply your changes.​

• Billing:

  1. In the Whitelabel section Billing.

  2. Enter your Stripe Publishable Key.

  3. Enter your Stripe Secret Key.

  4. Check I will manage billing offline instead of Stripe if you do not want to use Stripe for billing.(Optional)

  5. Configure your Stripe retry settings:

     • Select Use a custom retry policy for subscriptions.

     • Set the retry schedule as shown in the example.

  6. Review the billing requirements, then click Next to continue.

• Payment Details:

  1. In the Whitelabel section, enter your Card Details.

  2. Click Activate to complete the White Label setup.

3. Your White Label setup is now complete, and your platform is ready to use.

Note: If a customer is currently using a plan that you edit or archive, their existing plan and pricing will remain unchanged. To update them to a new plan:​

• Navigate to their site's details page.

• Go to the Miscellaneous section.

• Update their plan to the desired new plan.​

Pro Tip: Combining the White Label Platform with White Label Support allows you to offer a seamless, branded experience to your clients, enhancing trust and satisfaction while streamlining your operations.​