Billing Details: How Billing Works at BionicWP
Overview
At BionicWP, billing is designed to be transparent and predictable. Each site you launch triggers a monthly subscription based on the plan you select. Your billing day is determined by the date you launch your first site—and all future charges follow that cycle.
This guide explains how billing works, how charges are calculated, and what happens if a payment fails.
How It Works
1. Your Billing Day
Your billing day is set to the day of the month when you launched your first site.
All other sites you launch during the month are prorated to align with that billing date.
Example: If your billing date is the 10th and you launch a new site on the 20th, you’ll only be charged for the remaining days until the 10th.
This ensures you receive a single invoice each month for all active sites on your account.
2. Payment Attempts
On your billing day, your primary card is charged for your invoice total.
If that fails:
We immediately attempt your secondary card (if one is on file).
We retry payment again on Day 3, Day 6, and Day 9.
Each failed attempt triggers an email notification.
If the payment fails on Day 9, your account is marked as delinquent, and your site(s) may be deleted.
Note: You can manage your payment methods in the “Billing” section of your BionicWP dashboard.
3. Cancelling a Site
Cancelling a site stops future billing for that site starting on the next billing cycle.
You’ll retain access to the site through the remainder of the current billing period.
If you cancel before the next billing date, no refund is issued for unused time—but your site remains active until the period ends.
Pro Tip:
Want to automate billing? We can enable automatic payments from the same account used for your previous year-end payment. Just let us know—we’re happy to set that up, even if it’s failed before. We’ll give it another shot.
If you have any questions or want to verify upcoming charges, check your projected invoice or reach out to our support team any time!