Billing Details: How Billing Works at BionicWP

At BionicWP, billing is designed to be transparent and predictable. Each site you launch triggers a monthly subscription based on the plan you select. Your billing day is determined by the date you launch your first site—and all future charges follow that cycle.

This guide explains how billing works, how charges are calculated, and what happens if a payment fails.

1. Your Billing Day

• Your billing day is set to the day of the month when you launched your first site.

• All other sites you launch during the month are prorated to align with that billing date.

  • Example: If your billing date is the 10th and you launch a new site on the 20th, you’ll only be charged for the remaining days until the 10th.

• This ensures you receive a single invoice each month for all active sites on your account.

2. Payment Attempts

• On your billing day, your primary card is charged for your invoice total.

• If that fails:

  • We immediately attempt your secondary card (if one is on file).

  • We retry payment again on Day 3, Day 6, and Day 9.

  • Each failed attempt triggers an email notification.

• If the payment fails on Day 9, your account is marked as delinquent, and your site(s) may be deleted.

Note: You can manage your payment methods in the “Billing” section of your BionicWP dashboard.

3. Cancelling a Site

• Cancelling a site stops future billing for that site starting on the next billing cycle.

• You’ll retain access to the site through the remainder of the current billing period.

• If you cancel before the next billing date, no refund is issued for unused time—but your site remains active until the period ends.

4. Overages

• There are two kinds of overages a site can incur:

  • Disk Overage: Each plan by default is allotted 5GB of space; if your site goes above that, each GB is charged at $2/GB in increments of 1 GB.

  • Email Overage: Each plan, by default, is allotted 1000 emails via SMTP we provide; every 1000 emails above that are charged at $5/1000 emails in increments of 100 emails.

  • Visits Overage: We don't charge for overages for the number of visits at this time.

• The overages are calculated at the end of your billing cycle, so the first/launch invoice of every site would be the base price of that specific plan. Each subsequent invoice would be issues after calculating and including the overages, if any.

If you have any questions or want to verify upcoming charges, check your projected invoice or reach out to our support team any time!